Subscription Service

We have the resources to help you design better products, faster.

In this industry where time to market is everything, the faster you get your questions answered and get back to your designs, the more successful you'll be. Intercad has a technical support infrastructure and reputation without peer in our marketplace.

• Shorten design cycles and enhance profitability
• Benefit from live local phone support and 24 hour Web support
• Get direct access to the latest SolidWorks software upgrades and enhancements
• Access a comprehensive Knowledge Base
• View your service requests and make enhancement requests

Click here to download "Your guide to Intercad's Subscription Service "


Intercad Technical Support
When you need technical help, contact by phone, email or web:

Australia:  1800 633 701  support@intercad.com.au www.intercad.com.au click on the "Support" link		New Zealand:  0508 223 226  (CAD CAM) support@intercad.co.nz www.intercad.co.nz click on the "Support" link
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

• Telephone support provided by Intercad entitles the user to call a free phone number (as above) to register their query. We employ a First In / First Out queuing (FIFO) system which ensures a quality response as soon as is possible

• Intercad has a team of Certified Support Engineers across Australia and New Zealand who are trained to respond to and answer your queries

• Support coverage 12 hours a day, from 6 AM AEST (or 8 AM NZT) to 7 PM AEST (or 9 PM NZT)

• Email support allows for problem models and more "difficult to explain" queries to be logged with the technical support staff

• State of the art web based support through the Intercad web site allows you to log a support call directly into our support database

• The web based "Web-Tickets" provide a means of tracking the progress of your query

• A web based 24 hour a day searchable Knowledge Base for commonly asked questions

• A comprehensive Implementation Guide for new users or for existing users starting a new project

• Access to www.3dcontentcentral.com. This web site contains a comprehensive collection of SolidWorks shareware models containing many commonly used components for generic and specific applications

• Regular scheduled web casts covering technical aspects of the software utilisation.
  For additional information relating to certified graphics cards for use with SolidWorks please click here

Solidworks Customer Portal Enhance your effectiveness using solidworks with the Solidworks Customer Portal. You'll get: Extensive information Technical news Highlighted technical solutions, SPR look-up, and documentation Ability to view all of your service requests and SPRs Discussion Forums Administrative functions and information Click here to access the Customer Portal (login required)

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